The Emergency Department (ED) is a chaotic place, and is unfortunately the start of many patients’ healthcare journeys. The ED has traditionally been an area of healthcare that could benefit from stronger care coordination.
In their ideal forms, healthcare and technology should not be complicated. However, there’s an interesting tension at their intersection in which technology doesn’t always seem to simplify matters in healthcare. In other industries, technology creates value by streamlining workflows, freeing up time, and generally reducing complexity. Virtual administrative assistants can automatically coordinate calendars to schedule appointments, and collaboration tools have enabled more effective remote and asynchronous communication.