The majority of patients try to avoid the emergency department at all costs. Yet, for high-utilizing patients, the ED is often the easiest place to go for healthcare. Regardless of what you call them—high-utilizers, super-utilizers, or super users—the reality remains the same: the top 1% of patients account for 21% of healthcare spending, at an average of nearly $88,000 per patient annually.
The Emergency Department (ED) is a chaotic place, and is unfortunately the start of many patients’ healthcare journeys. The ED has traditionally been an area of healthcare that could benefit from stronger care coordination.
At 8:24 a.m. on Thursday, June 22nd 2017, the average emergency department wait time at Massachusetts General Hospital in Boston, Massachusetts was nine minutes. We know that not because we visited the ED that day, but because we visited their Yelp listing.