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February 21, 2018

Addressing High-Utilizers Starts in the ED

The majority of patients try to avoid the emergency department at all costs. Yet, for high-utilizing patients, the ED is often the easiest place to go for healthcare. Regardless of what you call them—high-utilizers, super-utilizers, or super users—the reality remains the same: the top 1% of patients account for 21% of healthcare spending, at an average of nearly $88,000 per patient annually.

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