The Emergency Department (ED) is a chaotic place, and is unfortunately the start of many patients’ healthcare journeys. The ED has traditionally been an area of healthcare that could benefit from stronger care coordination.
By the year 2050, there will be nearly 86 million people in the US over the age of 65, effectively doubling the current senior population. As this population continues to grow, providers are tasked with serving more patients in an environment already facing pressures to reduce costs. As care coordination continues to be at the forefront of care quality conversations, providers have the opportunity to fit together all of the aspects of patient care to keep this population healthy.
In less than three months, Mr. K went from seeing only his primary care physician (PCP) to seeing 11 clinicians in 11 different offices for five procedures. During that time, he learned he had both a kidney stone and cancer in his liver, necessitating quick action in a limited timeframe. Throughout the process, his PCP coordinated his care, communicating with the new providers 40 times combined, and with Mr. K and his spouse a total of 12 times.
At 8:24 a.m. on Thursday, June 22nd 2017, the average emergency department wait time at Massachusetts General Hospital in Boston, Massachusetts was nine minutes. We know that not because we visited the ED that day, but because we visited their Yelp listing.