PatientPing was born out of the realization that patients get better care when their providers work together. What started as an idea at a kitchen table near Fenway Park has since evolved into a network of thousands of providers across the country coordinating care. Five years since starting, our team of 100+ employees comes together every day with the singular goal of connecting providers to seamlessly coordinate patient care. Our values–grit, rigor, ownership, authenticity and humility–unite us to persevere through the difficult and gratifying journey of improving healthcare for all.
Welcome back to the PatientPing Employee Spotlight Series! We sat down with Joanne Cheng, our CFO and Head of Finance. Joanne joined the PatientPing team in October of 2018 and oversees all financial operations at PatientPing.
1. Tell us about your career and what you were doing before coming to PatientPing.
I graduated from MIT where I majored in management science. I’ve worked in finance within the SaaS space for nearly 20 years, so I’ve seen it all! I’ve been at a number of Boston-based startups of all sizes. Some of these included Phase Forward, Brightcove, Carbon Black and Peoplefluent. I’ve been at companies during their many “life stages”, and have overseen venture funding rounds, mergers, acquisitions and IPOs.
2. Why did you join PatientPing?
I love numbers, metrics, and everything that comes with building and growing a SaaS company. PatientPing immediately grabbed my attention because of how quickly they were expanding in the health tech space.
Above anything though, PatientPing is a mission-minded company, which was really my reason for joining. A lot of companies may say that their mission drives their company, but PatientPing really means it. It was obvious to me from the start that our mission would be at the forefront of everything that we would do, which you don’t always find. Our mission of connecting providers to seamlessly coordinate patient care is no small feat, but it’s incredibly rewarding to be helping through our work.
3. What do you look for when hiring and what do you think makes for a successful and efficient team?
The biggest thing I look for when hiring for my team are people who love learning and who are driven by the success of helping the company. Working in finance, you really act as the internal stakeholders for the company’s board, leadership team, and all of your team members, so having that service-minded approach is extremely important.
With that, I think in order for a finance team to be successful, you need to have the right group of driven and dedicated individuals. A big piece of this is having the desire and patience to build repeatable and scalable operations.
4. What would your advice be to someone joining the PatientPing team?
PatientPing is such a special company, made up of tremendous people. Really get to know the people. Enjoy them, and enjoy your journey here.
My second piece of advice is to hold our values (grit, rigor, ownership, authenticity, humility) in all of the work that you do. PatientPing is so unique in the way that our values aren’t just talk, they’re transparent in everything that we do and every decision that we make, it’s part of our DNA.
5. What do you like to do in your free time?
I have three children; I have no free time! I love spending time with my family, and when I do find time for myself, I enjoy photography and traveling.